Return policy

This policy covers online orders and WhatsApp, phone and walk-in orders.

Return period

• Wrong orders, modified vehicles, wrong or missing items: report and return within 5 working days (Monday to Saturday) of receiving your order. Sundays and public holidays do not count.
• Faulty parts: report within 30 days of purchase, with the workshop job sheet showing when the part was fitted.

How to start a return

• WhatsApp us first at 012-345 2290 with your order number and photos of the item.
• Don't send anything back until we confirm. Parcels sent without our OK may be refused.

Returns at a glance

Wrong part ordered or wrong details given

• Return it unused and in its original packaging within 5 working days.
• You get store credit only. No cash refunds.

Part doesn't fit because the vehicle was modified

• Some vehicles, such as second-hand or imported ones, may have been modified without the owner knowing. We can't check for this.
• Return it unused and in its original packaging within 5 working days.
• Refund by bank transfer or store credit, your choice.

Wrong or missing item (our error)

• Unboxing video required for delivered orders: please record a video when you open the parcel. We also check our packing CCTV.
• Wrong item: return it in its original condition. We send the correct part at our cost, or give a refund for the item by bank transfer.
• Missing item: you choose a replacement or a refund by bank transfer.

Faulty parts

All faulty parts - Report within 30 days of purchase and provide the workshop job sheet showing when the part was fitted.

Non-Genuine parts - We inspect the part. If a manufacturer fault is confirmed, you get a refund by bank transfer or a replacement. - If the fault is confirmed, we cover the return shipping. If you already paid for it, we refund that cost. - If you choose a replacement, we cover delivery of the replacement to you.

Isuzu Genuine parts - Genuine parts pass Isuzu's quality checks, so faults are rare. - For the best chance of a successful claim, buy the part at the recommended retail price (RRP) and have it fitted at an Isuzu authorised service centre. - We will fill in the claim form and submit it to Isuzu Malaysia for you. Please provide: - Your invoice - The workshop job card or job sheet (for parts damaged or faulty on installation) - Clear photos and videos of the fault - The part in good condition, in its original, undamaged box - If anything is missing, or the packaging is damaged, Isuzu may reject the claim. - The outcome depends on Isuzu's inspection, and approval is not guaranteed. - If the claim is approved, you get a replacement or a refund. - If the fault is confirmed, we cover the return shipping. If you already paid for it, we refund that cost.

Not covered: faults caused by incorrect installation, misuse or accident damage.

Return conditions

• Items must be unused (except faulty parts being claimed), unmarked and in their original packaging (with box, if any).
• The original packaging must be undamaged: not torn, crushed, written on or taped over. Returns or claims with damaged packaging may be rejected.
• Sets or multi-item packs must be returned as a complete set.
• Include your invoice. You can reprint it from your account.
• One return per order.
• For returns at your cost, please use a tracked service and keep the tracking number.
• Returns that don't meet these conditions will be sent back to you at your cost.

Not returnable

• Oils and lubricants (engine oil, gear oil, coolant, grease and similar) cannot be returned in any case. Once they leave our store, we can't confirm how they were stored. We check the packing of all oils and lubricants when stock arrives and again before it is sent out. If we sent the wrong oil or lubricant, or one is missing, contact us and we will sort it out.

The items below cannot be returned, except when they are wrong, missing or faulty: - Original electrical parts - Used, marked, damaged or dirty items - Items without their original packaging, or with torn or dirty packaging (Genuine claims still need the original undamaged box) - Clearance items marked as non-returnable

Refund timing

• Once we've checked the returned item and approved the return, we refund or issue store credit within 1–2 working days.
• Store credit is valid for 12 months from the date it is issued. The expiry date is shown in the notification we send you and in your account.
• Returns that are our fault (wrong item, missing item or a confirmed faulty part) are refunded by bank transfer. If you ordered the wrong part, you get store credit. For modified-vehicle returns, you can choose bank transfer or store credit.
• Refunds are made by bank transfer to your bank account, for online and offline (WhatsApp, phone & walk-in) orders. Please give us your bank account details.

Discounts and vouchers

• We refund only what you actually paid for the returned item.
• If a return takes your order below a discount's minimum spend, that discount is deducted from your refund.
• Vouchers used on a returned order are not given back. If the returned order earned a referral reward or counted towards a BOSS50 voucher or your referral count, that reward is cancelled (or deducted if already used).
• For orders that used a discount or voucher: if the return is our fault (wrong item, missing item or a confirmed faulty part), we refund the amount actually paid by bank transfer to your bank account. If it is not our fault (for example, you ordered the wrong part), you get store credit instead (for modified-vehicle returns, you can choose bank transfer or store credit). If you return part of a discounted order and the rest of the order no longer meets the discount's minimum spend, the remaining items are recalculated at normal price and the difference is deducted from your refund.

Delivery fees

• Original delivery fees are not refunded.
• If we sent the wrong item, we cover delivery of the correct part to you.
• If a faulty part is confirmed and you choose a replacement, we cover delivery of the replacement to you.

Your rights

Your statutory rights under the Consumer Protection Act 1999 are not affected.

Contact

WhatsApp or call 012-345 2290 with your order number, or email hello@takecareauto.parts.